Return Policy

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on opened or used items for hygiene and quality assurance reasons.

If your order arrives unopened and unused, you may request a return within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the return is the result of our error.

To be eligible for a return, products must be:

• Unopened and unused

• In their original packaging

• In resalable condition

• Accompanied by proof of purchase

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Original shipping charges are non-refundable.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at info@kovapro.ca. Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We'll work quickly to make it right by sending a replacement or issuing a refund where appropriate.

Professional Use

KOVA Professional products are intended for professional use on hair extension bands and attachments only. Results may vary depending on application technique, extension material, and maintenance. We cannot offer refunds based on user technique, colour selection, or dissatisfaction with expected cosmetic results.

Order Cancellations

Orders may be cancelled before they have been shipped. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions about your order or our return policy, please contact us at:

Email: info@kovapro.ca

We're happy to help.